Leadership Training for Organizations

A major priority of this leader was to ensure that customer service was delivered with impeccable standards without sacrificing the wellbeing or the quality of the workday for his employees.

We designed a program of strategic consultation and ongoing updates with the founder to bring clarity and commitment to his culture strategy to ensure that leadership development was set in a solid foundation and aligned with the values, brand and customer service expectations.

Once the team became big enough to need managers, an elite group of top performers were selected for private coaching to ensure that their leadership skills were well developed for the new responsibility.

Leadership and customer loyalty sessions were conducted to ensure that all employees were exposed to the communication, interpersonal skill sets, and customer service training needed to deliver on expectations.

Clarity and alignment around organizational culture values

Agreement around and commitment to the behaviours needed to demonstrate shared values

Understanding of how to foster and maintain customer loyalty as a company and each individuals role in achieving that

Confidence in consistently using skill sets around customer loyalty themselves

Acquired the observation skills and constructive feedback skills necessary to guide direct reports on topics related to organizational culture and customer loyalty practices

This fast-growing company needed to attract and retain top talent and all levels of management needed to know how to lead their teams. Their young employees were brilliant, top candidates in their fields but lacked workplace skills such as interpersonal dynamics, self-awareness, delegation, communication, time, stress and conflict management and the ability to thrive through change.

The reason for reaching out was to prevent the inevitable issues that these missing skill sets would lead to – dysfunctional dynamics that would debilitate the ability to work successfully. The owners knew that dysfunctional teams lead to client attrition.

Private coaching – All senior managers were enrolled for private coaching so that they had a private and confidential opportunity to work through personal leadership challenges.

All managers were enrolled in our signature leadership development program, The Coaching Academy for Leaders, and all employees were invited to attend a lunch and learn series that introduced them to the same concepts that the managers were learning.

Team Coaching
Acquired practical leadership theories and how to apply them to their day to day reality. Developed common understanding and vocabulary for organization culture and effectiveness. Leadership labs including role play, small group discussion, games and activities provided the personalization necessary to ensure that every session delivered ‘just in time’ solutions in a dynamic and creative way.

Private Coaching
The private coaching strategy ensured that each individual could bring their private and confidential challenges (and even their objections) with the material to surface, talk through their issues and find a personalized solution.

The lunch and learns
These sessions included the entire workforce including managers and senior executives. The topics included the same leadership theories as the management training thus allowing all employees an opportunity to understand where their managers were coming from.

The essence of the lunch and learn was to ensure that employees see their role in the cultural effectiveness and to see themselves as informal leaders with important contributions to make. This allowed for organizational culture to take root.