Tell me what you think about this. Last night my husband and I decided to take the kids out for an early supper to a local restaurant where we eat quite often. We ordered our usual which was two meals that we would share between the 4 of us. We order this way because our kids are still too little to eat entire portions. The menu that we ordered from was the weeknight special…two meals for just over $20.
Our waiter told us that we were not allowed to share meals with the kids and that is why they have a kids menu. We explained that we had been dining there since they opened and always ordered this way.
This was clearly out of the waiter’s hands so the manager got involved. After hearing us out, he confirmed that we could not share meals and that if we wanted a smaller portion, we could order from the kids menu. I said that if that was the case, we would feed the kids but we would not be back. The manager said that was fine by him. We fed the kids and in protest, did not order anything for ourselves.
That evening our bill came to $41 compared the $80-$100 that we usually spend there. We estimate that we ate there about a dozen times last year. We will not go back .
Did the manager make the right decision to ‘fire’ us as clients? Do people like us who go to restaurants before 6pm, with children, on weeknights and spend between $80 and $100.00 cost restaurants more than we are worth? Was it a good business decision for a manager to send away a family when the dining room was empty?
I would love to hear your opinion.